Profile Highlights

Accomplished Guest Experience, Employee Experience and Operational Excellence Leader with over 30 years of combined leadership experience across entertainment and automotive industries with focus in supply chain operations, strategic sourcing and organizational performance.

C2CDT Specialized Value is unlike traditional guest experience consultants, which includes:

Automotive Industry Credibility

Direct experience working with dealership operations and automotive service organizations

Employee Experience Expertise

Experience coaching frontline employees, managers and operational leaders

Performance Improvement Methodology

Demonstrated success identifying root causes and implementing measurable solutions

Executive Coaching Capability

Ability to influence small business owners, dealership executive personnel, service, parts and sales managers and frontline associates.

Data-Driven Decision Making

Uses KPIs, operational metrics and guest feedback to drive sustainable improvements